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As a manager, you can usually handle disruptive employees. But sometimes, their emotional states foster workplace tensio
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Terrorism, natural disasters, or hazardous materials threaten the viability for all types of businesses. With an eye tow
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Feelings and emotions affect how people perform their jobs, of course, and shape the tenor of their workplaces. The impa
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Foreword by Professor Annemaree Lloyd, Swedish School of Library and Information Science, University of Boras Today’s so
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This book on conflict management offers its readers the practical tools they need to understand conflicts and engage the
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Relationships at work tend to be interdependent, competitive, hierarchical, overexposed, and compulsory. Keeping the int
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Drawing examples from professionals as diverse as cowboys, accountants, jazz musicians, stevedores, bartenders, and nurs
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