Effective Apology : Mending Fences, Building Bridges, and Restoring Trust [1 ed.] 9781605091396, 9781576759011

There's nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize,

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Effective Apology : Mending Fences, Building Bridges, and Restoring Trust [1 ed.]
 9781605091396, 9781576759011

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