Customer Relationship Management: Concepts, Applications and Technologies [5 ed.] 1032280603, 9781032280608

Customer Relationship Management: Concepts, Applications and Technologies [5 ed.] 1032280603, 9781032280608

This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applic

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Customer Relationship Management: Concepts and Technologies [4 ed.] 2018053860, 2018055744, 9781351016551, 9781138498266, 9781138498259

462 66 26MB Read more

Customer Relationship Management

Peter Drucker said 25 years ago 'The purpose of a business is to attract and retain a customer'. It sounds sim

470 76 706KB Read more

Customer Relationship Management 0071394125, 9780071394123

This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions

370 86 3MB Read more

Customer Relationship Management [1st edition] 966-8806-02-6

Customer Relationship Management (CRM) is growing in importance due to the challenging business environment faced by org

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Customer Relationship Management using Business Intelligence 1443840793, 9781443840798, 9781443842976

This is an important text for all students and practitioners of Business Intelligence (BI) and Customer Relationship Man

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Customer relationship management [Second edition] 9780273774952, 9780273774976, 9780273781073, 0273774956, 0273774972

Geared to MBA students and undergraduate students in the later years of their study, as well as those attending courses

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Crm: Redefining Customer Relationship Management [1st edition] 155558263X, 1751891941, 9781555582630

In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the cent

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CRM: redefining customer relationship management [1st ed.] 9781555582630, 155558263X

In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the cent

414 51 891KB Read more

Customer Relationship Management [1 ed.] 9780071379540, 0071379541

This reader-friendly series is must read for all levels of managersAll managers, whether brand-new to their positions or

426 57 2MB Read more