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Superfans aren't just for pop stars and NBA teams. What if your customers loved your brand the way Swifties love T
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How much do we rely upon certainty? And, how does the way we deal with uncertainty impact our future and our lives? Un
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You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocates shows
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This book is, without question, the most valuable work around for those who pursue an interest in a serious, systematic
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From the anchor of the incredibly popular NDTV Good Times show, Royal Reservation On her show, Amrita Gandhi has been a
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Be the Captain of Your Change Journey "...a must-read for those seeking to thrive in an increasingly dynamic world
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New York Times bestselling author Julie Lythcott-Haims is back with a groundbreakingly frank guide to being a grown-up
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