Table of contents : Frontmatter List of case studies List of shortened forms About the authors Preface Preface r Acknowledgements Using the online instructor resources Using your VitalSource eBook p1 1 2 3 4 5 p2 6 7 8 p3 9 10 11 12 13 Appendix Glossary Index 110862068X.01.S001.LXXXXXXX 110862068X.01.S001.LXXXXXXX