Collaborative Networks in Digitalization and Society 5.0: 24th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2023, Valencia, Spain, ... and Communication Technology, 688) 3031426215, 9783031426216

Table of contents :
Preface
Organization
Contents
Sustainability of Collaborative Ecosystems
Influencing Collaboration in Sustainable Business Ecosystems
1 Introduction
2 Literature Review
3 The Performance Assessment and Adjustment Model
4 Experimental Evaluation
4.1 Data Characterization
4.2 Simulation Scenarios
5 Validation and Discussion
6 Conclusions
References
The Role of Aggregators and Hubs in Collaborative Prosumer Networks
1 Introduction
2 Background
3 Advantages of an Aggregator or a Hub
4 Practical Examples of Collaborative Prosumer Networks
4.1 Self-Support Network
4.2 Genealogical Records
4.3 Map Sharing
4.4 Open-Source Development
4.5 Social Media
4.6 Wikipedia
4.7 Renewable Energy 
4.8 REKO-Rings
5 Discussion
5.1 Digitalization’s Impact on Collaborative Prosumers Networks
5.2 Case Study Insights
5.3 Ownership and Organization
5.4 Resilience and Responsibility
6 Conclusion
6.1 Limitations and Future Work
References
Social Sustainability and Resilience in Supply Chains: The Role of Collaboration to Face Risks
1 Introduction
2 Background: Current Social Trends
3 Methodology
3.1 Systematic Literature Review
3.2 Development of the Preliminary Conceptual Model
4 Findings
4.1 Risks for Supply Chains
4.2 Preliminary Conceptual Model
5 Conclusions and Future Development Areas
References
Emerging Technologies Towards Circular and Resilient Networks
How the COVID-19 Pandemic Has Affected Digital Transformation and Its Relationship to Supply Chain Resilience
1 Introduction
2 Theoretical Background and Literature Review
3 Methodology
4 Analysis of Results
4.1 Barriers to Digital Transformation
4.2 Drivers to Digital Transformation
4.3 Impact of COVID-19 Pandemic on Digital Transformation
4.4 Digital Transformation and Resilience During and After the COVID-19 Pandemic
5 Discussion
6 Conclusions
References
Towards a Flow-Oriented Reference Model for Educational Organizations
1 Introduction
2 Background
3 Proposition
4 Illustration Case
5 Conclusion
References
The Design of Digital Platform Ecosystem Supporting Circular Economy
1 Introduction
2 Digital Platforms and Ecosystems Design
2.1 Key Characteristics of DP and Ecosystems
2.2 Digital Platform and Ecosystem Design Frameworks
3 Methodology
3.1 Research Context
3.2 Research Design
4 Results
4.1 Framework Components Overview
4.2 Information Ecosystem and Roles
4.3 Using the Framework for Deploying and Configuring a DPE
5 Conclusion and Future Work
References
Risks and Resilience in Networks
Collaborative Network Model to Reduce Logistics Costs in a Competition Environment
1 Introduction
2 Literature Review
3 Problem Description
4 Model Formulation
5 Case Study
5.1 Company Description
5.2 Input Data
5.3 Analysis of Results
5.4 Computational Experiments
6 Findings and Discussion
7 Limitations and Future Research
References
The Impact of Industry 4.0 on Supply Chain Resilience Management
1 Introduction
2 Background
2.1 Supply Chain Resilience Management (SCREM)
2.2 Industry 4.0 and Supply Chain Management
3 Method
4 Results
4.1 Temporal Analysis
4.2 Bibliometric Analysis
4.3 I4.0 Enabling Technologies and SCREM
5 Conclusions
References
CSC-RMM: A Method for Collaborative Supply Chain Risk Mitigation
1 Introduction
2 Literature Review
3 Research Design
4 Collaborative Supply Chain Risk Mitigation Method
4.1 CSC-RMM Overview
4.2 CSC-RMM Risk Registry, Actor Types and Risk Roles
4.3 CSC-RMM Phase and Activity Descriptions
4.4 Evaluation Results
5 Conclusion
References
‘If Only I Knew’: Extending the SCSN Vocabulary to Improve the Resilience of Supply Chain Networks
1 Introduction
2 ‘If Only I Knew’
2.1 Scenarios
2.2 Missing Information
3 New Message Types
3.1 The Vulnerability Message
3.2 Request for Capability Message
4 Validation
5 Discussion
6 Conclusion
References
Resilient and Secure Collaborative Networks
Collaborative Networks Resilience Approaches: An Enterprise Architecture Perspective
1 Introduction
2 Background
2.1 Collaborative Networks
2.2 Enterprise Architecture
3 Conceptual Models
4 Case Study
4.1 Background
4.2 Life Cycle-Based Representation
4.3 Streams Disruption and Resilience Example
4.4 Reflections on the Case Study and Generalisations
5 Conclusions and Further Work
References
Roadmap for Resilient Networks Building Through Artificial Intelligence
1 Introduction
2 Review Methodology
3 Literature Review
4 ER and SCR Roadmap Based on AI
5 Conclusions
References
Securing Collaborative Networks: Requirements of Supporting Secured Collaborative Processes
1 Introduction
2 Authorisation Models for Process Oriented Systems
3 Federated Authorisation
4 Applications of Federated Authorisation in Process Context
5 Requirements of Process Mediated Authorisation
6 Conclusions
References
Collaborative Value Creation
Towards Digital Immersive Experiences for Collaborative Value Co-creation in Design
1 Introduction
2 Supporting Value Cocreation in Design Through the Joint Use of DTs and XR: A Review
2.1 Digital Twins for Value Co-creation in Early System Design
2.2 Extended Realities for Value Co-creation in Early System Design
2.3 About the Joint Use of DT and XR in Product and System Design
3 Research Methodology
4 Towards Digital Immersive Experiences for Value Co-creation in Design – a Roadmap
4.1 From Validating to Innovating
4.2 From Testing to Exploring
4.3 From Implementing to Optimizing
4.4 From Using to Trusting
5 Conclusions
References
Simulating the Enhanced Value-Capturing by Using Digitalization in Monetary and Non-monetary Collaborative Networks
1 Introduction/Context
2 Methodology
2.1 Use-Case Driven Design Science Research
2.2 Simulating Smart (Product-)Service Systems
3 Detailed Use Case Description and Analysis
3.1 Smart AI-Based Search and Recommendation Engine in Online Stores
3.2 Digital Documentation in Childcare Services
4 Conclusion
4.1 Simulating Impact of Smart Services Generalized
4.2 Different Metrics
4.3 Access for Testing the Artefact
A Appendix Process Models
B Appendix Simulation Results
References
Supporting the Definition of Key Performance Indicators for Business Models
1 Introduction
2 Background and Related Work
3 Research Design
4 Method Description
4.1 Method Overview
4.2 Method Steps to Define Key Performance Indicators for Business Models
5 Method Demonstration
5.1 Business Case Description: Traffic Information System
5.2 Method Application in the Business Case
6 Conclusion and Outlook
References
Collaborative Value Exploration for Early Product-Service Systems Design: A Group Model Building Approach
1 Introduction
2 Theoretical Framework
2.1 Value
2.2 Group Model Building
3 Methodology
4 Value Exploration Method
5 Evaluation of Value Exploration Method
6 Discussion
7 Concluding Remarks
References
Cyber-Physical Systems in Field- and Customer-Services
Leveraging Information Visualization Through Extended Reality (XR) for Incorporating Changeability in Product-Service Systems
1 Introduction
2 Theoretical Overview
2.1 Changeability in Product-Service Systems
2.2 XR Experiences for Value Visualization Using Gaming Engines
3 Embedding Changeability in PSS via an XR Environment
4 Demonstrative Case
5 Concluding Remarks
References
Extended Reality-Assisted Risk Assessment in Conceptual Product Development
1 Introduction
2 Safety and Risk Assessment in Design
3 Extended Reality in Product Development and Risk Assessment
4 Proposed Approach
4.1 Example of Application in Design for Human-Robot Collaboration
5 Directions for an XR-Based Risk Assessment Toolkit
6 Discussion
7 Conclusion
References
Economic Assessment of Smart PSS Multi-actor Delivery Networks: Case Study in the Heating Appliance Sector
1 General Introduction
2 Literature Review: Smart PSS Economic Assessment
3 Structured Approach for the Development of a Smart PSS Simulator for Economic Assessment and Risk Analysis
3.1 Step I - Modeling the Smart PSS Value Network
3.2 Step II - Defining Profit Formulas for the Actors of the Network
3.3 Step III–Specifying the Requirements for the Simulation Tool
3.4 Step IV-Defining Economic Calculation Algorithms
3.5 Step V/VI/VII-Technical Development of the Simulator
4 Industrial Case Study in the Heating Appliance Sector
4.1 The Case Study
4.2 Development of the Simulator
4.3 Economic Assessment of Smart PSS Delivery Scenarios
5 Discussion, Conclusion and Perspectives
References
Value of Digital in Field Service
1 Introduction
2 Background
2.1 Services in Transformation
2.2 Collaboration and Value Co-Creation
3 Research Framework and Methodology
3.1 Methodology
3.2 Expert Interviews (Experts and Technology Providers)
3.3 User Interviews
3.4 Interview Implementation and Validation
4 Results
4.1 Main Problem Areas of Field Service Providers
4.2 Informal Communication
4.3 Adoption Takes Time
5 Discussion
5.1 Key Factors Driving the Adoption of Digital Technologies
5.2 Development of Assessment Criteria
5.3 Implications and Reflections
6 Conclusion and Recommendations
References
Collaborative Interactions in Human-Digital Contexts
Using Adversarial Reinforcement Learning to Improve the Resilience of Human-Robot Collaboration in Industrial Assembly
1 Introduction
2 Related Works
3 Methodology
4 Related Works
5 Conclusions and Future Research
References
A Maturity Model for Collaborative Agents in Human-AI Ecosystems
1 Introduction
2 Collaborative Agent Maturity Model
2.1 Levels of Agency
2.2 Levels of Interaction
3 Using the Maturity Model
4 Discussion and Future Work
5 Conclusion
References
Integrated Modeling and Collaborative Decision-Making Method Based on Event Logic Knowledge Graph
1 Introduction
2 Literature Review
3 Context- Event Knowledge Model Construction
3.1 Collaborative Context Metamodel
3.2 Model Architecture
3.3 Context-Event Knowledge Graph Construction
3.4 Data Service Transformation
4 Case Study
4.1 Background Introduction
4.2 Graph Construction
4.3 Graph Application
5 Conclusions
References
Enterprises and Human Integration Towards Industry 5.0
Emerging Approaches for Enterprises and Human Integration Towards Industry 5.0
1 Introduction
2 The Role of Collaborative Networks in the Transition from Industry 4.0 to Industry 5.0
3 Challenges for a Change
3.1 Resistance to Change
3.2 Ethical Considerations
3.3 Cybersecurity Risks
3.4 Human-Machine Interaction and Communication
4 Implications and Future Directions
4.1 Job Transformations and Skill Requirements
4.2 Socio-Economic Impacts
4.3 Sustainable Manufacturing and Environmental Impact
4.4 Global Collaboration and Standardization
4.5 Continued Technological Advancements
4.6 Human-Centred Design and User Experience
4.7 Augmented Reality and Virtual Reality Applications
4.8 Ethical and Social Considerations in AI and Robotics
4.9 Regulatory Frameworks and Policies
4.10 Collaboration and Knowledge Sharing
5 Discussion
6 Conclusions
References
Developing a Collaboration Planning Method for Knowledge Heterogeneity in Construction Supply Chain Management
1 Introduction
2 Related Works
3 Research Design
3.1 Design Science Research
3.2 Case Enterprise Introduction Overview and Barriers
4 Artifact Design
4.1 Phase 1: Identify Collaboration Requirements
4.2 Phase 2: Construct Intelligent Collaborative Services
4.3 Phase 3: Operation Collaboration Service
4.4 Method Process Overview
5 Conclusions and Future Research
References
A Business Technology Alignment Strategy for Digital Collaborative Networks
1 Introduction
2 Related Research
3 The Business System of Systems (BSoS) Related to ISoS
3.1 Model’s Rationale
3.2 Basic Methodology
3.3 The Proposed Model
4 The Collaborative Network in a BSoS Context
5 Conclusions and Further Research
References
Gamification Operation Design Method for Supply Chain Collaboration
1 Introduction
2 Gamification Operation Framework and Method Design
3 Design Examples and Application Demonstrations
3.1 Example Background
3.2 Simulation Design
3.3 An Operational Solution
4 Conclusion
References
Learning and Human-centered Networks
Collaborative Network 5.0: By Design Human Values and Human-Centred Based Extended Collaborative Networks
1 Introduction
2 State-of-the-Art
3 Collaborative Networks Evolution
4 Fifth Generation of Collaborative Networks
4.1 Fifth Generation of Collaborative Networks’ Building Blocks
4.2 Fifth Generation of Collaborative Networks’ Definition
5 Conclusion
References
The Operation Model of the Centre for Learning Technological Entrepreneurship – The CDIT Innovation Hub for Entrepreneurs in Mexico City Case Study
1 Introduction
2 Collaborative Innovation
2.1 Collaborative Networks
2.2 Innovation Hub
2.3 Relevance of Innovation Hubs to Create Value in Developing Countries
3 Operational Model of the Centre for Learning Technological Entrepreneurship
4 CDIT for Entrepreneurs in Mexico City Case Study
5 Conclusions
References
Dual-Mode: Learning in Higher Education as a Strategy in the Development of Collaborative Networks of the Social and Solidarity Economy for Community Resilience
1 Introduction
2 Collaborative Networks
2.1 NODESS: Impulse Nodes for the Social and Solidarity Economy
2.2 Dual-Mode
3 State of the Art and Related Works
4 Methodologies for the Learning in Dual Mode for SSEB
4.1 Proposal
5 Case Study
5.1 Results
6 Conclusions and Future Works
References
Technological Advancements, Future Skills and Collaborative Networks
Future Learning in a Collaborative “Laboratory” Environment - Requirements to Build Up Future Skills
1 Motivation
2 Methodology
3 Theoretical Grounding
3.1 The Concept of Learning and Knowledge Transfer
3.2 The Concept of (Digital) Learning Environments
3.3 The Concept of (Digital) Student Labs and Learning
4 Requirements of a Collaborative “Laboratory” Learning Environment to Build Up Future Skills
5 Coding Labs – Theoretical Framework for a Platform Design
6 Conclusion
References
Factors Affecting the Adoption of AI by Organizations - From the Perspective of Knowledge Workers
1 Introduction
2 Related Work
3 Methodology
3.1 Research Design
3.2 Data Collection
3.3 Description of the Data Analysis Methods
4 Results
5 Discussion and Implications of the Study
6 Conclusions
References
Getting Data Literacy Education Ready for the Future
1 Introduction
2 Methods
3 Problem Space
3.1 Relevance of Data Literacy
3.2 The Economic Risks of an Absence of Data Literacy
3.3 Challenges of Data Literacy Education
3.4 Interdisciplinary Approaches and the Role of Collaboration
3.5 Possible Solutions
4 Solution Space
5 Conclusion
References
Enabling Technologies for Healthcare 5.0
Digital Applications in Pulmonary Rehabilitation: Preliminary Evaluation of a Hybrid Program for the Continuity of Care
1 Introduction
2 The EMPATIA Program
2.1 Endurance Training
2.2 Resistance Training
2.3 Home-Based Training
3 Pilot Study
3.1 Participants
3.2 Outcome Measures
3.3 Data Analysis
4 Study Results
4.1 Dyspnoea
4.2 Exercise Capacity
4.3 Quality of Life
4.4 Psychological Evaluation
5 Discussion
6 Conclusions and Future Works
References
ActivE3: Fostering Social Inclusion Through Collaborative Physical and Cognitive Exercise
1 Introduction
2 The ActivE3-SocialBike System
3 Architecture
3.1 Ontological Layer
3.2 Application
4 Case Study
4.1 User with Mild Cognitive Impairment
4.2 Case Study Discussion
5 Conclusion and Future Works
References
Linguistic Indicators of Depressive Symptoms in Conversations with Virtual Humans
1 Introduction
2 Data Collection
2.1 Participants
2.2 Experimental Procedure
2.3 System Description
3 Data Analysis
3.1 Text Processing
3.2 Statistical Analysis
4 Results
5 Discussion
6 Conclusion
References
Start-Up Innovation and Growth in Health-Related Industries
1 Introduction
2 Theoretical Background
3 Methodology
3.1 Data Collection
3.2 Data Analysis
4 Results
4.1 Within-Case Analysis Results
4.2 Cross-Case Analysis Results
5 Conclusions
References
Collaborative Networks in Personalized Healthcare
Towards a Digital Collaborative Framework for an Efficient Medication Errors Management
1 Introduction
2 Medication Use Process
2.1 Collaboration in Medication Use Process
2.2 Epidemiology of Medication Errors
2.3 Risks Related to the MUP
3 Current Strategies for Securing the MUP
3.1 Risk Management Process Steps
3.2 Current Strategies for Managing Risks Related to the MUP
3.3 Healthcare Risk Management Methods
4 Our Proposed Collaborative Approach
5 Conclusion
Reference
Analysis of a Collaborative Resilient Solution Based on Real-Time Re-Optimization for Home Health Care Routes Subject to Disruptions by Discrete Event Simulation
1 Introduction
2 Literature Review
3 Methods
3.1 General Methodology and Use Case
3.2 Simulation Model
3.3 Mixed-Integer Linear Programming
3.4 Design of Experiments
4 Results
5 Conclusion and Openings
References
Capacity Planning for Ambulatory Surgeries in Collaborative Network of Hospitals
1 Introduction
1.1 Ambulatory Surgery
1.2 Literature Review
1.3 Problem Statement
2 Model Development
2.1 Model 1 for Con-Collaborative Hospital Networks
2.2 Model 2 for Collaborative Hospital Networks
3 Results
4 Conclusion
References
Agile Production Networks in the Digitalization Era
Collaborative Network for the Development of Non-Destructive Inspection Technologies: Elicitation Requirements in an Industrial Environment
1 Introduction
2 Non-Destructive Inspection Technologies
2.1 Acoustic Emissions
2.2 Infrared Technology
2.3 AI Visual Inspection
2.4 MIR-OCT
3 A Layered ZDZW Platform
4 Engineering Requirements for the Collaborative Process
5 Survey in Elicitation Requirements
6 Conclusions
References
Digital Platforms and Enterprise Agility: A Systematic Literature Review
1 Introduction
2 Background
3 Research Method
4 SLR Results Overview
5 Digital Platforms Benefits and Challenges
6 Digital Platforms and Agility
7 Conclusion
References
Towards an Analysis of the Adaptability Potential of a Collaborative Manufacturing System
1 Introduction
2 Background and Problem Statement
2.1 Evolution of Manufacturing System Paradigms
2.2 Collaborative Networks in Manufacturing
2.3 Existing Approaches to Manufacturing Adaptation
2.4 Introduction to the Research Problem
2.5 Formulation of Research Objective and Research Questions
2.6 Proposed Functional Framework
2.7 Specify the Product Requirement
2.8 Intra-system Adaptability Analysis (Matchmaking)
2.9 Inter-system Adaptability Analysis (Matchmaking)
2.10 Inter-System Adaptability Assessment (Selection)
3 Illustrative Case
3.1 Description of the Product
3.2 Intra-System Adaptability Analysis
3.3 Inter-System Adaptability Analysis
3.4 Inter-System Adaptability Assessment
4 Conclusion and Perspectives
References
Collaboration in the AECO Sector Supported by Digital Twins
AI-Supported Commissioning of Buildings: Verification of Collaboration Achievements as Pre-requisite for Intelligent Building Operations
1 Introduction
2 Related Work
2.1 Documentation of the Approval of Materials and System Components
2.2 Verification of Collaborative Design Activities
3 Commissioning Processes
3.1 Process Models for Commissioning
3.2 Information Requirements for Commissioning
4 Commissioning Assisted by Knowledge Based Systems
4.1 Complex Systems and Stakeholder Interaction
4.2 Ecosystem for Building Commissioning
4.3 Knowledge Based Systems: Commissioning
4.4 Knowledge Graph Population Through Component Analysis
4.5 Interdependency Rules Derived from Relationship Analysis
4.6 Guidelines for Sequencing
4.7 Guidelines for Documentation
5 Conclusion and Future Work
References
Improving Safety on Construction Sites by Exploiting IoT, Digital Twins, and Data Fusion
1 Introduction
2 Related Studies
2.1 Tracking Systems
2.2 Location Identification of Objects on Sites
2.3 Safety Alert and Training Systems
2.4 Hazard Visualisation
3 Collaboration Scenarios on Construction Sites
3.1 Collaboration of Core Businesses on Construction Sites
3.2 Collaboration Between Core and Support Businesses on Sites
4 Hazard Location Sensing Technology
4.1 Technical Analysis
4.2 Collision Avoidance for Safety and Aanger Alerting
5 Software Platforms for Sensor Data Management
5.1 Software Architectures
5.2 Data Fusion and Complex Event Processing
6 Construction Safety Model
7 Conclusion
References
Computer Vision for Construction Progress Monitoring: A Real-Time Object Detection Approach
1 Introduction
2 Background and Related Work
2.1 The Use Case: Progress Monitoring for Window Installations
3 Object Detection Algorithm
3.1 Object-Identification for Window Installation
4 Dataset Creation and Annotation
4.1 Progress Monitoring and Checkpoints Identification
4.2 Annotation and Label Formatting
4.3 Data Augmentation and Dataset Partitioning
4.4 Implementation
5 Results and Discussion
5.1 Results
5.2 Discussion
6 Conclusion and Future Work
References
Digital Twins as Enabler for Long Term Data Management Using Building Logbooks
1 Introduction
2 Background and Related Work
2.1 Digital Twins and Their Applications in the Construction Industry
2.2 Collaborative Networks in the AECO Industry
3 Building Inspections as Collaborative Process
4 Information Requirements for Building Inspections
4.1 Information Requirements of the Bauwerksbuch
4.2 Time-Dependent Information of the ‘Bauwerksbuch’
4.3 Information Requirements of the European Building Log-Book
5 Proposed Approach to Linked Data Management
5.1 The Dynamic Multimodel Framework
5.2 The iECO-Approach of Federated Systems
6 Conclusion and Future Work
References
Artificial Intelligence and Collaborative Environments
AI-Powered Chatbots and the Transformation of Work: Findings from a Case Study in Software Development and Software Engineering
1 Introduction
2 Background and Related Work
3 Methods
3.1 Case Company
3.2 Data Collection and Analysis
4 Findings
5 Discussion
6 Conclusion and Limitations
References
Artificial Intelligence to Support Collaboration in the Industrial Equipment Life Cycle
1 Introduction
2 State of the Art
3 Industrial Equipment Life Cycle Supported by AI
3.1 AI in the Design Phase
3.2 AI in the Manufacturing Phase
3.3 AI in the Use Phase
3.4 AI in the Repair-Reuse-Recycle Phase
3.5 Machine Passport
4 Use Case: Food Inspection Industrial Equipment Company
4.1 AI-Based Assessment for Procurement and Production Planning in the Manufacturing Phase
4.2 AI-Based Assessment for Delivery Planning in the Manufacturing Phase
4.3 AI-Based Assessment for the Configuration of Inspection Machines in the Use Phase
4.4 AI-Based Assessment for Predicting Maintenance Requirements in the Inspection Machine in the R3 Phase
5 Conclusions
References
Brain-Computer-Interface (BCI) Based Smart Home Control Using EEG Mental Commands
1 Introduction
2 Framework Design
2.1 Solution Architecture
2.2 Solution Components
2.3 Prototype Assembly
2.4 Micro Controller Programming
3 Framework Implementation
3.1 Calibrating the Brain-Computer-Interface Headset
3.2 Transmitting Mental Commands to Prototyped Smart Home
3.3 Controlling Prototyped Smart Home Objects with Mental Commands
4 Discussion, Limitations, and Future Directions
4.1 Limitations
4.2 Future Directions
5 Conclusion
References
Time and Networks: Reflections and Good Practices for the AI-Based Digital Era
1 Introduction
2 Conceptual Overview: Time and Networks
3 Best Practices for Including Time
4 Social Sciences and Interdisciplinarity
5 Concluding Remarks
References
Intelligent Frameworks
Making Sense of Digital Twins: An Analytical Framework
1 Introduction
2 Background
2.1 Cognition Applied to DTs
2.2 Semantics in DTs
3 An Analytical Framework for Digital Twins
4 Discussion
5 Concluding Remarks
References
RPA Experiments in SMEs Through a Collaborative Network
1 Introduction
2 Related Work
3 Research Design
4 Results
4.1 Regarding RPA Implementation Drivers for SMEs
4.2 Regarding the Role of Process Modelling at SME RPA Development
4.3 Regarding the Role of Collaborative Network at SME Digital Transformation with RPA
5 Discussion
6 Conclusions
References
Can Artificial Intelligence-Enabled Service Interactions Improve the Perception of Service Quality?
1 Introduction
2 Conceptual Framework
2.1 Artificial Intelligence Enabled Service Interaction
2.2 Service Quality Perception
2.3 Effect of AI-Enabled Elements on Customer Service Quality Perception
3 Additional Information Required from Authors
3.1 Variable Measurement and Scale Design
3.2 Data Collection
4 Additional Information Required from Authors
4.1 Reliability and Validity Tests of Measurement Models
4.2 Research Hypothesis Testing
5 Conclusion and Discussion
References
Collaborative Interactions and Processes
A Lifecycle Protection Framework for Creative Artifacts: Blockchain-Enabled Collaborative Evidence Network, Evaluation and Audit
1 Introduction
2 Research Background
2.1 Creative Artifacts’ Lifecycle Management and Protection
2.2 Blockchain Enabling Creative Artifacts’ Lifecycle Protection
3 Methodology
3.1 Action Design Research (ADR)
3.2 Project Setting
4 Preliminary Findings
4.1 Problem Formulation
4.2 First BIE Cycle: Preliminary Framework for a Lifecycle Protection of Creative Artifacts
5 Next Steps and Expected Contributions
References
Exploring Stakeholders’ Perceptions of Interactions in Competitive Sports: A Study on the Introduction of AI in the Process
1 Introduction
2 Data Acquisition
3 Social Network Analysis
3.1 General information on SNA
3.2 Analysis of Questionnaire Responses
4 Discussion
5 Conclusion
References
A Synergistic Approach Towards Agile and Resilient Command and Control and Collaborative Networks
1 Introduction
2 State of the Art
2.1 Collaborative Networks
2.2 Defence Headquarters (HQ) Command and Control (C2)
2.3 An Enterprise Architecture Perspective
3 A Synergistic Approach
3.1 C2 Assistance for the CN Domain
3.2 CN Assistance for the C2 Domain
3.3 Closing Remarks
4 Conclusions and Further Work
References
Understanding the Relationship Between Business Model and Business Process Elements
1 Introduction
2 Background and Related Work
3 Research Design
4 The Business Model and Business Process Matrix
5 Discussion
5.1 Value Creation
5.2 Value Delivery
5.3 Value Capture
6 Conclusions
References
Author Index