Table of contents : Title......Page 2 Editorial Advisory Board......Page 4 Table of Contents......Page 5 Detailed Table of Contents......Page 8 Foreword......Page 17 Preface......Page 19 Using Patterns for Engineering High-Quality E-Commerce Applications......Page 28 Informing Industry via Academic Research in ICT Skill and Capability Development......Page 53 The Impact of New Trends in the Delivery and Utilization of Enterprise ICT on Supplier and User Organizations......Page 73 Enterprise 2.0: Collaboration and Knowledge Emergence as a Business Web Strategy Enabler......Page 88 Customer Relationship Management (CRM): An In-Depth Analysis......Page 121 Different Web Strategies for Different E-Marketplaces......Page 145 Trends of Web Services Adoption: A Synthesis......Page 161 Web & RFId Technology: New Frontiers in Costing and Process Management for Rehabilitation Medicine......Page 172 The Web Strategy Development in the Automotive Sector......Page 197 Adaptive Mobile Web Browsing Using Web Mining Technologies......Page 225 Integration of Public University Web Sites and Learning Management Systems......Page 235 Innovating through the Web: The Banking Industry Case......Page 246 An Action Research Case Study of the Facilitators and Inhibitors of E-Commerce Adoption......Page 263 Acceptance of the Mobile Internet as a Distribution Channel for Paid Content in Germany......Page 275 Information Quality Satisfaction of Communication Portals: A Study of Central Cyber Government Office (CCGO) of the Hong Kong Government......Page 291 The Evaluation of IT Investments through Real Options......Page 304 Strategic Use of the Internet and Organizational Structure for E-Business: "Celta" Case at GM Brazil......Page 325 On the Use of Soft Computing Techniques for Web Personalization......Page 345 Compilation of References......Page 367 About the Contributors......Page 398 Index......Page 407