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In organizations, it’s a miracle our conversations get us anywhere at all – we are constantly distracted by goals, consu
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Written by the award-winning storyteller Miri Rodriguez at Microsoft, this bestselling book gets back to the heart of br
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While instant communication is now easier than ever, people's attention is spread thin, time has never been more va
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A completely revised edition of the must-have resource for increasing your nonprofit's bottom line This thoroughly
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Why are customers so damn fickle? They say one thing, do the other. They change their minds. Give you false hopes. Keep
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