Table of contents : Front Matter....Pages i-xi Our Philosophy of Negotiation....Pages 1-6 Strategies for Resolving Conflict....Pages 7-10 Our Four Negotiation Mantras....Pages 11-18 Overview of the Five Phases of Negotiation....Pages 19-40 Ten Golden Rules for Successful Negotiation....Pages 41-56 Negotiation Planning in Practice....Pages 57-60 The RDC Ten-Point Plan....Pages 61-100 Negotiating for a Super-Win....Pages 101-104 Detailed Proposal Design (The Jellyfish)....Pages 105-112 Breaking a Negotiation Deadlock....Pages 113-116 Cross-Cultural Issues in Negotiation....Pages 117-124 Hostage Negotiation Perspective....Pages 125-132 Diplomatic Negotiation Perspective....Pages 133-138 The Physical Arrangements....Pages 139-142 Strategic Framework for Negotiation....Pages 143-148 Summary and Conclusion....Pages 149-150 Negotiating Styles....Pages 151-152 Negotiation Influence Behaviors....Pages 153-154 Back Matter....Pages 155-159